PTC servers are experiencing issues right now. Please do not contact us about it. Everything should be back up soon.
We are currently working on a solution for Pokémon & accounts affected with the new crossed Pokemon issue.
This is due to the new update, and we hope to have a solution very soon.
Once we figure out how to deal with this issue, we will update you and issue refunds if necessary.
Do not hesitate to contact us with any questions you might have.
We are always happy to help.
We answer every single e-mail under 24 hours.
*Please provide your invoice ID or the e-mail used during the transaction if you are contacting us regarding a completed purchase.
- 1How will I receive my account after purchase?
You will be taken to a secure page containing your account details immediately after the payment is completed. An email containing the credentials will also be sent to you.
- 2Which payment processors are available?
We currently accept PayPal, most major credit cards, Amazon Pay, Sofort, Giropay and iDEAL.
- 3Can I change the password and the email on the account?
Yes, you are able to change the password AND the email on the account to your own. We recommend doing this in order to keep your account safe. To change your account email, just log in and go to "My Pokémon GO Accounts & E-mail change"
- 4Does my account come with a warranty?
All PokeGoAccount accounts are guaranteed to work for 48 hours after delivery. After that period of time, you are covered by a lifetime warranty subject to discretion concerning 3rd party tools such as spoofing. Please refer to our Terms of Service for further details about our warranty policy.
- 5How are your prices calculated?
PokeGoAccount is the market leader in prices. We watch other account prices carefully in order to always offer the best bang for your buck. Our prices are decided on multiple factors such as level, CP, rarity, and IV%.
No matter your budget, PokeGoAccount is able to find an account that suits your needs at your price point. If you need help ordering an account, contact our live support.
- 6How often is your account stock updated?
We aim to stock our website with fresh accounts every 2-3 days.
- 7Can I choose the team on my account?
To view your account team, click the "View Details" button. If the team is set to neutral, you can pick your own.
- 8Can my account get banned?
As purchasing an account is against Niantic's Terms of Service, it is possible for your account to get banned. Rest assured though, PokeGoAccount accounts are some of the safest around and covered by lifetime warranty.
- 9Can I unlink the Facebook and Google from my account ?
Yes, it is possible to unlink them in the Pokémon GO application.
- 10Do you have any slashed Pokemon on your accounts?
99.9% of all slashed Pokemon have been removed from our accounts. If a red slash is present on the majortiy of the Pokemons on an account, we will replace the account.
- 11Can I change my username in-game?
You must check on the account details if it's possible to change the username. In 98% of the cases username is changeable.
- 12How do I secure my account?
With so many scam websites out there, it's really important to secure your account right after the purchase. After the purchase you should change the account's password and e-mail address. After changing the email, a link will be provided to confirm the e-mail change, this process is 100% automated and explained on the purchase e-mail and checkout stage. After that you will be able to enjoy your new account normally.
- 13Can your accounts get banned?
No, our accounts are 100% safe and ban free. Guarantee will be voided if the account is used with 3rd party software and/or used with tweaks or spoofing.
- 1Can I get banned from buying a boost on my account?
Our boosts use the most secure techniques to avoid ban detection, but as boost services go against Niantic TOS, your account could get banned or shadowbanned.
- 2Can I purchase multiple boosts at once?
You are able to purchase as many boosts as you'd like. These boosts will be finished consecutively, so if you order two 48 hour boosts, the total estimated time will be 96 hours.
- 3Can you offer XYZ as a boost/product?
To suggest a package or product, please contact our live chat.
- 4What will the CP and IV of the boosted Pokemon be?
Unless the package states a specific CP or IV, the CP and IV of our boosted Pokemons will be random.
- 5How do boosts work?
After you purchase a boost, you are prompted for your Pokémon Go credentials. With your login information, our boosters take over your account for the duration of the boost in order to acquire you the items for your order.
- 6Are boosts refundable?
Boosts that have been unused or undelivered are able to be refunded. However, we can not refund completed boosts unless there is an issue with the boost.